Policy

Orders over $100 require your billing and shipping address MATCH.

Orders over $250 require a signature for delivery.

COVID-19 POLICY:

Expect shipping delays due to Covid-19. Packages are shipped on time, however, shipping may take longer due to the pandemic. Refunds and returns aren't accepted due to delays.

PROCESSING TIME

 

Custom items such as Kustom Krowns and our Wig Construction Service (Bring Your Own Hair Units), have a processing period of 10-14 business days

SHIPPING TIME

Shipping time occurs after the processing period has finished.

  • United States) 1-3 BUSINESS DAYS VIA USPS Priority Mail
  • (United States) 2-3 Business Day Shipping USPS First Class Mail
  • This time does not include the processing period

  • Expect delays during sales periods & holidays.

     

REFUNDS/RETURNS

  • ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.

  • If you have placed an order and would like to cancel your order, please contact us here. Cancellations are only accepted within 48 hours of original purchase date. There is a $30 Restock fee for cancellations. 

  • Returns are only accepted when you have received the wrong items.

INTERNATIONAL ORDERS

  • Currently, Krowned by Kesha does not shipping internationally. 
  • We will keep you updated once this changes. 

LOST/STOLEN PACKAGES

  • Krowned by Kesha is NOT responsible for any lost or stolen packages. Refunds are not given for lost/stolen packages. Orders will not be replaced. 

  • All packages receive a tracking number.

  • If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office.